Cancellation & Refunds

1. Our 48-Hour Refund Policy

We want you to love your server. If you buy a server and realize it’s not what you needed, you have exactly 48 hours from the time of purchase to open a ticket and request a full refund. After 48 hours, all sales are completely final.

2. When Refunds Are Denied

There are a few situations where we will absolutely not give you a refund, even if it is within the 48-hour window:

• You broke our Terms of Service (like trying to launch a DDoS attack).
• You used a discount or promotional code.
• You are renewing an existing server (refunds are only for brand new orders).

3. How to Cancel Properly

If you want to stop paying for your server, you need to click the "Cancel Request" button inside your billing area before your next invoice is due. Just ignoring the invoice does not cancel it properly, and your account will be marked as overdue.

4. Chargebacks and Disputes

If you go to your bank, PayPal, or Razorpay and force a chargeback without talking to our support team first, your account will be permanently banned immediately. Your server and files will be instantly deleted, and you will not be allowed to use HelixNodes ever again. Just talk to us in a ticket!